Orders & Returns

If you purchased your Virtue Product on www.virtuelabs.com and you are dissatisfied with your Virtue Product, you may return or exchange all, or a portion, of your Order within 30 days of purchase. Please contact us at customercare@virtuelabs.com or by calling us at 844-782-4247 in order to receive a refund or to exchange product. We may require a receipt for the returned product prior to issuing a refund and will provide you with a return shipping label. We only issue one return label per order. For a second return for that order, you are responsible for your shipping charges.

Returns within 30 days are free in the U.S. only, excluding Alaska, Hawaii and Puerto Rico. Shipping charges for returns from Alaska, Hawaii, Puerto Rico and all other international locations are the responsibility of the customer.

We will refund your original method of payment for the portion of the order you are returning, based on the guidelines below, plus the portion of the sales tax associated with that return. Shipping fees are non-refundable. If your original payment method is not available for a refund, we will issue a site credit for the refund amount. Site credits require an account on www.virtuelabs.com.

If you have issues with defective packaging for a product purchased on www.virtuelabs.com, please let us know! We will offer a one-time replacement within 60 days of purchase.

Once you have placed an order on www.virtuelabs.com, we are unable to cancel it. You may request a return within 30 days of your order date.

Gift cards for www.virtuelabs.com are not returnable.

Products purchased during a BOGO (Buy One Get One Free), or other similar free product offer, are handled similarly to bundles. In this case, the BOGO offer applies to the lowest-priced item in the bundle, making it free. If a return is necessary, each item in the bundle has a new, equal value based on the order total for all the bundled items, where the same % off discount is applied to each item individually. Returning any of the items from a BOGO offer will refund that discounted value of the returned item to your original method of payment.

If you purchased Virtue products from another website, retailer, or salon, please reach out to your original point of purchase to request a return, exchange or replacement. We are unable to accept returns for purchases made outside of virtuelabs.com.

You Want To Return	Refund Policy
An entire Order You buy three items in an Order at a total price of $90, plus taxes and shipping.	We will refund the entire price of the Order, plus applicable sales tax. Refund Amount: $90, plus applicable sales tax
One or more items within an Order, but not the entire Order You buy five items at a total price of $90, plus taxes and shipping and you want to return one item at a price of $30.	We will refund the full price of the item, plus applicable sales tax. Refund Amount: $30, plus applicable sales tax
One or more items within a bundle (i.e. a set of multiple products sold at a discounted price per product), but not the entire bundle You buy a bundle of three items for $75, plus taxes and shipping. If those three products were purchased individually, their price would be $30 each. In the bundle, they cost only $25 each, a savings of $5 over the full retail price on the Sites.	We will refund the price the item costs in the bundle, not the full retail price for the item on the Sites, plus applicable sales tax. Full Retail Price of Item: $30 Bundled Price of Item $25 Refund Amount: $25, plus applicable sales tax
One item from a BOGO offer (buy one, get one free) You buy a $38 shampoo and get its matching travel mini ($15 value) free, plus pay taxes and shipping.	We will apply the discount evenly across all items, then refund you based on the individual item value. Order Total: $38 Individual Item Value: $19 Refund Amount: $19, plus applicable sales tax, regardless of which item is returned
Two items from a BOGO offer (buy two, get one free) You buy a $38 shampoo, $40 conditioner, and get a $32 styler for free, plus pay taxes and shipping.	We will apply the discount evenly across all items, then refund you based on the individual item value. Order Total: $110 Individual Item Value: $36.67 Refund Amount: $73.34, plus applicable sales tax, regardless of which item is returned
All items from a BOGO offer (buy one or buy two, get one free) You buy a $38 shampoo, $40 conditioner, and get a $32 styler for free, plus pay taxes and shipping.	We will refund the full purchase price of the items, plus applicable sales tax. Refund Amount: $78, plus applicable sales tax

You Want To Return

Refund Policy

An entire Order

You buy three items in an Order at a total price of $90, plus taxes and shipping.

We will refund the entire price of the Order, plus applicable sales tax.

Refund Amount: $90, plus applicable sales tax

One or more items within an Order, but not the entire Order

You buy five items at a total price of $90, plus taxes and shipping and you want to return one item at a price of $30.

We will refund the full price of the item, plus applicable sales tax.

Refund Amount: $30, plus applicable sales tax

One or more items within a bundle (i.e. a set of multiple products sold at a discounted price per product), but not the entire bundle

You buy a bundle of three items for $75, plus taxes and shipping. If those three products were purchased individually, their price would be $30 each. In the bundle, they cost only $25 each, a savings of $5 over the full retail price on the Sites.

We will refund the price the item costs in the bundle, not the full retail price for the item on the Sites, plus applicable sales tax.

Full Retail Price of Item: $30
Bundled Price of Item $25
Refund Amount: $25, plus applicable sales tax

One item from a BOGO offer (buy one, get one free)

You buy a $38 shampoo and get its matching travel mini ($15 value) free, plus pay taxes and shipping.

We will apply the discount evenly across all items, then refund you based on the individual item value.

Order Total: $38
Individual Item Value: $19
Refund Amount: $19, plus applicable sales tax, regardless of which item is returned

Two items from a BOGO offer (buy two, get one free)

You buy a $38 shampoo, $40 conditioner, and get a $32 styler for free, plus pay taxes and shipping.

We will apply the discount evenly across all items, then refund you based on the individual item value.

Order Total: $110
Individual Item Value: $36.67
Refund Amount: $73.34, plus applicable sales tax, regardless of which item is returned

All items from a BOGO offer (buy one or buy two, get one free)

You buy a $38 shampoo, $40 conditioner, and get a $32 styler for free, plus pay taxes and shipping.

We will refund the full purchase price of the items, plus applicable sales tax.

Refund Amount: $78, plus applicable sales tax

We may require a receipt of the returned product prior to issuing a refund and will provide you with return shipping instructions if returning the product to Virtue is required. Virtue will pay for the cost of shipping a returned product back to us.

Exchanges Policy

Virtue is happy to accept exchanges of new or gently used products within 30 days of the date of purchase. To initiate your exchange, please email customercare@virtuelabs.com or call 844-782-4247.

Purchased items from a BOGO offer are individually eligible to exchange for any item that is of equal or lesser value than the original item’s full price. Free products are not eligible for exchange.

You Want To Exchange	Exchange Policy
One item for a product of lesser value You want to exchange a $40 product for a $32 product.	We will refund the difference, plus applicable sales tax, to your original method of payment and send you the new item. Refund Amount: $8, plus applicable sales tax
One item for a product of greater value You want to exchange a $40 product for a $66 product.	We charge your card the difference, plus applicable sales tax and send you the new item. Billed Amount: $26, plus applicable sales tax

You Want To Exchange

Exchange Policy

One item for a product of lesser value

You want to exchange a $40 product for a $32 product.

We will refund the difference, plus applicable sales tax, to your original method of payment and send you the new item.

Refund Amount: $8, plus applicable sales tax

One item for a product of greater value

You want to exchange a $40 product for a $66 product.

We charge your card the difference, plus applicable sales tax and send you the new item.

Billed Amount: $26, plus applicable sales tax

Orders & Returns

You Want To Return

Refund Policy

Exchanges Policy

You Want To Exchange

Exchange Policy

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© 2022 Virtue Labs LLC. All Rights Reserved.

Virtue Labs LLC. All Rights Reserved.

© 2016 Virtue Labs. All Rights Reserved.

© 2021 Virtue Labs LLC. All Rights Reserved.